Shipping Policy

1. Delivery Areas

We deliver across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not offer international shipping at this time.

2. Delivery Options and Costs

We offer the following shipping options:

  • Standard Delivery:
    • Delivery Time: 3–10 business days.
    • Cost:  Free

Shipping costs are calculated at checkout and depend on the delivery method chosen and the weight or dimensions of your order.

3. Processing Time

Orders are processed within 1–2 business days. Orders placed after [Insert Time] or on weekends and bank holidays will be processed on the next business day.

4. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your parcel.

5. Delivery Times

While we strive to meet our stated delivery times, delays may occur due to external factors such as weather, courier issues, or unforeseen events. Direct Offers is not responsible for such delays, but we will do our best to assist you in tracking and resolving any issues.

6. Failed Deliveries and Redelivery

If a delivery attempt is unsuccessful due to incorrect address information or the recipient being unavailable, the courier may attempt redelivery or hold the package for collection. Additional charges may apply for redelivery or address changes.

7. Lost or Damaged Parcels

If your order is lost or damaged during transit, please contact us at within 7 business days of the expected delivery date. We will investigate and offer a resolution, which may include a replacement or refund.

8. Restrictions and Exclusions

  • Certain items may have shipping restrictions due to size, weight, or regulatory requirements.
  • Deliveries to remote areas (e.g., Scottish Highlands, Channel Islands) may incur additional fees or extended delivery times.

9. Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us immediately at  or  Changes may not be possible once the order has been dispatched.

10. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

  • Email: support@directoffersstore.com